FAQ’s
Counseling Service of Addison County (CSAC), located in Middlebury offers a wide range of services to our Addison County Community.
What is Counseling Service of Addison County (CSAC)?
Counseling Service of Addison County (CSAC) is more than just counseling! We’re a local community mental health and developmental services agency serving Addison County since 1959.
CSAC offers a wide range of mental health and developmental services designed to meet the needs of those seeking help.
Learn more and read about our mission and values here.
How do I get in touch with CSAC?
CSAC’s main number is 802-388-6751, this will get you in the ‘front door’ and in touch with someone who can direct your call.
If you are having a Mental Health Emergency, please call our 24/7 Emergency & Crisis Services line at 802-388-7641, or the Statewide Suicide & Crisis Lifeline at 988 (call/text).
Our Adult Mental Health Urgent Care, Interlude, can be reached at 802-458-8219.
CSAC’s Community Associates, a program of Developmental Services, can be reached at 802-388-4021.
What can I expect when I call?
A call to our main number, 802-388-6751, during business hours will put you in touch with a live person. This person will do their best to answer your questions in a courteous, friendly, upbeat, professional manner. They can also transfer you to a specific CSAC employee, or someone who can best meet your needs and provide you with the information you are looking for. Business hours are Monday-Thursday 8am-4:45pm, Friday 8am-3:45pm. After hours or during high call volume times you may be directed to leave a voicemail, someone will return your call as soon as they are able.
Calling our 24/7 Emergency & Crisis Services line at 802-388-7641, will put you in touch with a live person. If outside of normal business hours (see above) this may be an answering service who will page our Crisis Clinician to reach out to you as soon as possible.
Calling the warm line at Interlude, 802-458-8219, between 10am and 5pm Monday, Tuesday, Thursday, or Friday (noon-5pm on Wednesdays), will connect you with a peer support specialist. They’ll speak with you over the phone, and work with you to set up a time to visit if needed. After hours you can leave a voicemail which will be returned the next time Interlude is open. If you are having a Mental Health Emergency, please call CSAC’s 24/7 Emergency & Crisis Services line at 802-388-7641, or Statewide Suicide & Crisis Lifeline 988 (call/text).
CSAC’s Community Associates for Developmental Services can be reached at 802-388-4021. You will reach a live person during business hours, Monday-Friday 8am-4pm. This person will answer your questions and/or direct you to someone who can best meet your needs. After hours or during high call volume times you may be directed to leave a voicemail, someone will return your call as soon as they are able.
What does it cost? Do you take insurance?
CSAC believes that high-quality, coordinated, affordable care should be a community standard. Cost of care is determined by many factors and should be discussed with a professional in the applicable program.
In general, CSAC accepts Medicare, Medicaid, Private Pay, and various Health Insurance providers. Please check with your provider/program for additional information/eligibility.
We’re here to help! Many of our programs offer sliding scale or fixed fees. Please check with your provider/program for additional information/eligibility.
Interlude, CSAC’s Adult Mental Health Urgent Care, is offered at no cost.
What Services does CSAC offer?
CSAC offers a wide range of mental health and developmental services designed to meet the needs of those seeking help.
What ages does CSAC serve?
All ages! We have programs and services for just about anyone. Though some services like Interlude, CSAC’s Adult Mental Health Urgent Care offering, may be for a specific age group.
Where is CSAC located?
CSAC has several locations in the Middlebury area. Here are our main locations:
- 89 Main Street, Middlebury-Adult Mental Health Services
- 67 Catamount Park, Middlebury-Youth and Family Services
- 109 Catamount Park, Middlebury-Developmental Services
- Interlude, CSAC’s Adult Mental Health Urgent Care is found in the Marble Works district, at 99 Maple Street, Suite 16, Middlebury.
- Evergreen House and the Center, are located at 17 Court Street in Middlebury.
Additionally CSAC offers:
- School-based clinicians in most Addison County Schools
- Outreach clinicians working throughout our Addison County community
- Our Mobile Crisis response (CSAC’s Emergency & Crisis Services can support an individual on the phone, at our offices, or in the community)
Have additional questions, or want to find our more? Please call us at 802-388-6751.